Delivery and Return Policy:
we offer free shipping to these countries :
USA, France, Canada, UK, Germany, Australia, Austria, Spain, Italy, Netherlands, Norway, Ireland, Poland, Turkey, Sweden, Switzerland, Portugal, Mexico, Belgium, Japan, Korea, Hong Kong, Finland, Russia, Singapore
How do you ship packages?
Packages from our warehouse in China 70%, USA 8%, Spain 7 %, 10 % Russia,and United kingdom %5 will be shipped by ePacket (92%), another shipping methods (8%) or our shipping service depending on the weight and size of the product. we will send an email to Spanish, Russian, American people if we can ship your product with our shipping service (4- 10 days )
Do you ship worldwide?
No. We provide free shipping to 25 countries around the world.
why we can not offer international shipping
because of we unable to offer free shipping to these countries, we try to offer international shipping in the future
people from these countries feel free to contact us at contact @mytopshop.store if we can offer free shipping to your country
Shipment Processing Time:
All orders are processed within 2-5 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email email@example.com.
# How long does shipping take?
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
all countries ( 15 - 41 days )
Mexico, ( 29 - 65 days )
*This doesn’t include our 2-5 business day processing time.
( Dear customers we try to do our best efforts to ship your product fast but the delivery might be a delay for several days due to weather, custom, high volume shipments, traffic, Human error. please, kindly understand and help waiting . ) thank you
BUYER PROTECTION :
60 DAYS EXCEPT for MEXICO 75 DAYS
We promise your money back if the item you received is not as described, or if the product not received within our Protection period.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at firstname.lastname@example.org.
sometimes due to logistic reasons and free shipping tracking is not available. specially for Australia and Germany sometimes we can not offer tracking number WE will email you before starting processing shipping we will send you all information ( tracking , return )
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent
in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us
at email@example.com and we will do our best to help you out.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
* Returns :
We are very sorry for the inconvenience you have faced with our products. In case you want to return your item then we are here to help.
# NO REASONS RETURN: Dear customers if you want to return your product without any reasons you should to know You will be responsible for paying for your shipping costs for returning your item and we will deduct shipping cost from the refund this option for only %60 of our products so we will mail you with all product information and if we can offer free return before starting processing shipping
the cost which may be deducted from the refund ( $ 2 - $ 15 ) depending on the size, weight, location
usually Europe, united state, Canada, Australia, united kingdom ( $3.5 - $ 10)
Mexico ($ 4.5- $15 ) depending on the size and weight of the product
# but if you did not receive your product or the return is a result of our error (you received an incorrect or defective item, etc.) we will full refund you
- In case you want to return an item then you have 14 days for that till the day you received it.
- To be eligible for return the item must be unused and in the same condition when you received it.
- For return, the item has to be in the original packaging and it also needs to have the receipt for proof of purchase.
- We will notify you or update you about a refund after inspecting the returned item.
- In case the return is approved then you will get a refund to your credit card or any original method of payment.
- You will receive your refund within 7 to 10 business days.
- In case you have any other questions then you can always mail us at our mailing address contact @mytopshop.store.
- Do not send your purchase to the manufacturer or any third party without contacting us first ( contact @mytopshop.store)